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General Enquiries and Feedback

We like hearing from you, so for general enquiries and comments, please email [email protected]

For Cinema and Movie information, or lost property, please refer to a particular cinemas info line number which can be found under the Cinemas menu option.


Admission and Pricing

What are the ticket prices at Rialto Cinemas?
You can view our admission prices for both Rialto Cinemas Newmarket and Dunedin here.

What is the age for Child priced tickets?
A child aged 3-14 qualifies for a child priced ticket. Children aged under 3 receive free admittance, as long as they are sitting on the knee of a full paid adult throughout the duration of the film.

What is the age for Student priced tickets?
A person aged 15 years and over qualifies for a student priced ticket, however Student ID must be presented at time of ticket collection.

What is the age for Senior priced tickets?
A person aged 65 years and over qualifies for a senior priced ticket, however ID must be presented at time of ticket collection.

What is a family pass?
You can read all about our Family Pass offers here.

What is Cheap Tuesday?
Every Tuesday you’ll pay less to see the latest films at your local Rialto Cinemas. View your local cinema session times and book online now. $1.20 online booking fee applies. Excludes public holidays.

 

Credit Card Refund

Click below, and select Rialto Dunedin, or Newmarket from the Cinema drop down menu. 
 

REQUEST REFUND

 

FAQ

 

Purchasing tickets online FAQs:

FAQ - Movie Money & Gift Cards

Gift Card only FAQ

Purchasing tickets online FAQs

How do I purchase tickets online?

Purchasing tickets for sessions online is a simple process that allows you to buy tickets easily and securely using your credit card or Paypal. The process is quick and you can be assured the information you provide will be secure. To purchase tickets for the session you want, display session times by selecting Cinema and/or Movie.
 

Do you allocate seating for tickets bought online?

Where allocated seating applies, a cinema seating plan is displayed on the screen and you can choose where you want to sit. 

At sessions where there is no allocated seating, you will be able to choose your seat when you are at the cinema on a first in, first served basis.
 

How to use Seat Allocation

For all allocated sessions  and after you have chosen the types and number of tickets you wish to purchase, you will be presented with a graphical representation of the cinema seating layout. A grey “screen” image is at the top of the page which represents the screen location within the cinema.

A key denoting the three types of seats can also be found above the screen image. Grey seats are currently available to be purchased, red seats have already been booked, and green are the seat/s that you have been automatically assigned by the system. To change these simply click on available grey seats which will change them to green.  Once you're happy with the selection click next to progress the purchasing process. Note:  the system will not allow you to choose seats which leave 1 seat gaps between the selection and seats already purchased, although a 2 seat gap is allowed.
 

 

When and where do I collect my movie tickets?

After purchasing your tickets online, you can collect them at any time (even several days in advance) from the cinema complex you made the booking for.

Collect your tickets from the main counter in cinema. When you pick up your tickets, it is important that you use the same card that you made the booking with. It is a good idea to present the booking confirmation page, or booking number.


 

How secure are my credit card and other personal details?

Our online ticketing system has security measures in place to protect the customer from loss, misuse and alteration of the information under our control. The secure server software, Secure Socket Layers (SSL) is among the best available for secure commerce transactions. When exchanging personal data, such as your credit card number, your name, email address, etc., this data is encrypted, so it is incomprehensible when sent across the Internet.

When you purchase online, credit card purchases are generally protected against fraud by law, and your liability is limited. Check with your credit card company for details.
 

How many tickets can I buy online in one transaction?

The total number of tickets that can be purchased online in one transaction cannot exceed 10. This is to assist with security and prevention of fraud.
 

What methods of payment can I use online?

We accept the following major credit cards: Visa, Mastercard, AMEX and Diners. 
 

Can I buy tickets online less than an hour before a movie starts?

Tickets for all sessions can be purchased with a credit card, right up to the session starting time.
 

Can I buy movie tickets for future dates?

Absolutely, whether you want to avoid the queues for blockbuster movies or book in advance for a movie. Depending on the day of the week, the website may only provide details for screenings today and tomorrow. Session times for the movie week commencing on Thursday are released to the web on the Tuesday. Most movies will show between 2 and 9 days of session times that can be booked. Blockbuster movies can go on sale on the web up to 6 weeks in advance, so keep your eye on the website for the big releases.
 

Once a purchase has been confirmed, can I make changes to my order or get a refund?

No. All tickets sold are done so on a no refund, exchange or cancellation basis. You must agree to these conditions when a purchase is made. Please ensure all details are correct at the time of purchase so no problems arise. 
 

If I don't collect my tickets will I still get charged?

Yes. Your credit card will be charged the full price of the tickets. 
 

If I enter my credit card and the website crashes, will I get charged?

No. Your booking is not confirmed until you have received your booking confirmation and reference number.
 

How do I book a wheelchair space?

The wheelchair allocated seats are unavailable online.  This is to ensure that they are not taken by those who don't require them.  If you require a wheelchair space please phone the cinema prior to arriving and they will secure a space for you.
 

MOVIE MONEY AND GIFT CARDS

 

How do I purchase Movie Money vouchers and Gift Cards online?

Purchasing Movie Money vouchers and Gift Cards online with your credit card is quick, easy and secure.  Simply go to the Gift Shop section linked in the footer of our website, and click on the items you would like to purchase.  You will need a credit card to charge these to and your order will be processed within 3 working days.
 

How do I collect my Movie Money vouchers and Gift Cards?

Your Movie Money vouchers and Gift Cards will be couriered to the delivery address you provide when making your purchase online. This can be either your address or the recipient's.
 

How many books of Movie Money vouchers and Gift Cards can I buy online in one transaction?

There is no limit to the number of books of Movie Money you can purchase on-line, Gift Cards can be purchased up to the value of $200.

I need to make a corporate purchase. How can I buy in bulk?

For bulk purchases, please contact our Corporate Sales team via email on [email protected]

How long do Movie Money vouchers and Gift Cards remain valid?

Movie Money vouchers and Gift Cards remain valid for 12 months from date of purchase.
 

Where can Movie Money vouchers and Gift Cards be used?

Movie Money vouchers are valid at any EVENT and Rialto Cinemas (Newmarket and Dunedin) for any session, any time. Movie Money vouchers may also be accepted at independent cinemas nationwide. Please check with these independent cinemas prior to use.

Movie Money vouchers are not valid for IMAX, 3D, Gold Class, Cinema Deluxe, Movie Marathons, film festivals and special events or in conjunction with any special promotional screenings.

Gift Cards can be used at any session at all EVENT and Rialto Cinemas. The expiry date displayed is not extendable and vouchers are not refundable or redeemable for cash.
 

Can Movie Money Vouchers and Gift Cards by used to buy tickets online?

Yes, provided your vouchers were purchased after 1st August 2013, and have a pin number printed on the voucher. Otherwise, your movie money vouchers must be presented in-cinema to exchange for tickets. All gift cards sold from Rialto Cinemas can be used online.

 

 

What methods of payment do you accept online?

We accept the following major credit cards - Visa, Mastercard, AMEX and Diners.
 

How much does it cost for delivery?

Standard courier and handling charge of $5.50* applies to all Movie Money voucher and Gift Card online transactions. (* subject to change.  Prices are correct at time of publishing of these FAQs.)
 

When can I expect my tickets to be delivered?

Goods will be delivered by courier and should arrive within 3 working days.
 

The products I purchased have not arrived. Who can I contact?

If your order does not arrive within the estimated time frame, please call 09 302 7076 and quote your order reference number for assistance.
 

Once a purchase has been confirmed, can I make changes to my order or get a refund?

No. All Movie Money vouchers and Gift Cards sold online are done so on a 'no refund, return or cancellation' basis. You must agree to these conditions when a purchase is made. Please ensure all your details are correct at the time of purchase, so no problems arise. 
 

Gift Card only FAQs

Can I choose the value of my Gift Card?

There are set values online of $15, $20, $30, and $50. If you purchase in cinema, you can choose any amount from $15 through to $200.
 

What happens if the value of my purchase is more than the value on the card?

You will need to pay the remaining amount by another method of payment
 

If my purchase is less than the value of the card, do I receive change?

You will be given the Gift Card back with the remaining value on it. We do not give back change in cash.
 

Can I top up the card with more value?

No. You will need to purchase a new card.
 

What happens if I lose my card?

We cannot replace or refund lost or stolen cards. Treat the card like cash and keep it in a safe place.
 

How long is my Gift Card valid for?

Your Gift Card is valid for 12 months from its purchase and can be checked in cinema or online here.